KISSIMMEE, FL. Inspectors visiting CiCi's Pizza #797 on West Highway 192 on June 12, 2026, found that some of the food being served to customers came from unapproved or unknown sources, meaning it had bypassed federal safety inspections entirely. The restaurant was not closed.
State records show inspectors cited the Kissimmee location for seven high-severity violations and six intermediate violations during that single visit. The total of 13 violations placed this inspection among the most serious in the facility's documented history.
What Inspectors Found
The unapproved food source violation stands as the most consequential finding. When food enters a restaurant outside of USDA or FDA-inspected supply chains, there is no paper trail if a customer becomes ill. Investigators cannot trace an outbreak back to its origin.
Staff were also found to have no demonstrated allergen awareness, a violation that affects every customer with a food allergy. Inspectors additionally documented improper handwashing technique, meaning employees were making handwashing attempts that left pathogens on their hands.
The facility was also cited for failing to use time as a public health control properly. At a buffet-style operation like CiCi's, where food sits in open warmers for extended periods, that violation is particularly direct: food can remain in the bacterial growth range of 41 to 135 degrees for longer than safe limits allow without any tracking mechanism in place.
Two more high-severity citations addressed disclosure. There was no consumer advisory posted for raw or undercooked foods, and shellfish identification records were inadequate, meaning inspectors could not verify where shellfish served at the location had originated.
On the intermediate level, inspectors found multi-use utensils not properly cleaned, improper sanitizing solutions or procedures, single-use items being reused, inadequate ventilation and lighting, improper use of wiping cloths, and inadequate or improperly maintained toilet facilities.
What These Violations Mean
The food from unapproved sources violation is not a paperwork technicality. USDA and FDA inspections exist to catch contamination at the source: Listeria in deli meats, Salmonella in poultry, E. coli in produce. Food that bypasses those inspections arrives at a restaurant with no verification that those checks were ever made. If a customer at this Kissimmee location became ill from that food, public health officials would have no chain of custody to investigate.
The allergen awareness violation is similarly concrete. Food allergies affect an estimated 32 million Americans, and allergic reactions send roughly 30,000 people to emergency rooms each year. When kitchen staff cannot demonstrate allergen awareness, a customer asking whether a dish contains peanuts or shellfish is receiving a guess, not a verified answer.
The handwashing technique violation compounds the risk from the employee health policy violation. The facility had no written policy governing when sick employees must stay home. The employees who were present were not washing their hands correctly. Those two failures together create a direct transmission route for Norovirus and other pathogens from an ill worker to a customer's food.
Improperly cleaned multi-use utensils and failed sanitizer procedures extend that risk to surfaces and equipment. Bacterial biofilms can establish on improperly cleaned utensils within 24 hours, and those biofilms resist standard cleaning attempts once they form.
The Longer Record
This was not a bad day at an otherwise clean restaurant. State records show 22 inspections on file for this location, with 180 total violations documented across that history.
Every single inspection in the prior record included high-severity violations. The September 2025 follow-up inspection, conducted four days after a six-high-severity visit on September 11, still produced two high-severity violations of its own. The pattern holds across years: six high-severity violations in September 2024, five in April 2024, four in November 2021.
The June 12, 2026, inspection, with seven high-severity citations, is the highest single-visit high-severity count in the available history for this location. The facility has never been emergency-closed.
The Longer Record in Context
Some of the violation categories documented on June 12 have appeared before. High-severity violations have been a fixture at this address since at least 2021. The intermediate violation count of six on June 12 is also elevated compared to most prior visits, which typically produced two or three.
The facility's 22 inspections and 180 cumulative violations place it well outside the range of a location working through isolated compliance problems. Inspectors have returned repeatedly, and high-severity citations have followed each time.
After the June 12 inspection, CiCi's Pizza #797 on West Highway 192 remained open to customers.